Meade Sky Assurance

Repair Plan: Meade Sky Assurance offers two comprehensive repair plans for products over $200. The customer is offered a choice of a three- or a five-year repair program that is effective from the date of purchase and is inclusive of the manufacturer’s warranty.

If a product requires service, the customer is provided with a Return Goods Authorization (RGA) number, and boxes and ships the product to a Meade Service Center at his or her own expense—return shipping charges are paid under this contract.

Replacement Plan: Meade Sky Assurance offers two comprehensive replacement plans for products under $200. The customer is offered a choice of a three- or a five-year repair program that is effective from the date of purchase and is inclusive of the manufacturer’s warranty.

If the product requires service, the customer is provided with a Return Goods Authorization (RGA) number, and boxes and ships the product to a Meade Service Center at his or her own expense. If the product is found to be defective, the customer will be shipped a product of equal value.

Advance 3-Way Shipping: Meade Sky Assurance offers an Advanced 3-way shipping upgrade on the 3-year and 5- year Repair and Replacements plans. Under this plan, the customer is sent a Meade shipping container with instructions on how to pack and ship their product to a Meade Service Center. All shipping costs are covered under this contract.

• Repair Performance Guarantee: The Performance Guarantee covers parts and labor costs due to defects in workmanship and materials (including normal wear and tear). If the product can’t be repaired, it will be replaced.
• Replacement Plan: The replacement plan is a one-time replacement of the product. The product replacement will be of equal value of the original purchase price made by the consumer.
• Transferable: All programs are transferable. There are no charges to transfer the contract. The original owner must request a transfer, in writing, from VAC.
• Cancellation: The program is cancelable at any time. The customer can cancel their contract in the first 30 days and receive a full refund less any claims that might have been paid. Cancellations made after the first 30 days are subject to reduced refunds.
• No Lemon Guarantee: If your product is repaired for the same problem three times, we will replace it with a product of equal value of the original purchase price.